BRL 13 Solved Assignment 2021-22
Course Code : BRL 13
Course Title : Customer Value Management
Assignment Code : BRL-13/TMA/2021-22
Coverage : All Blocks
Maximum
Marks: 100
BRL
13 Solved Assignment 2021-22 : All assignments are in PDF format which would be
send on email/WhatsApp (9958676204) just after payment.
Attempt all the questions.
(A) Short Type Questions
1. Explain the different stages of perceptual process.
10
2. “Customer interaction is a dominant factor in
marketing strategies because it’s the interaction with customers which diverts
customer’s expectations and perception towards retention and loyalty of
customers.” Elaborate.
10
3. Discuss the various tools used by retailers for
customer value communication.
10
4. Describe the various strategies for customer
retention?
10
5. Explain the potential areas of service failures in
retailing.
10
6. Discuss the various technologies used by retailers
to deliver value to their customers.
10
7. “India is a land of ‘unity in diversity’ which poses
a great challenge to retailers.” Elaborate.
10
(B)
Essay Type Questions
8. What do you mean by Customer Value Expectations?
Elaborate various determinants of the customer value expectations.
15
9. What do you understand by the term Service Quality?
Briefly describe the gaps model and explain the significance of the five gaps
that the model identifies.
15
BRL 13 Solved Assignment 2021-22, BRL 13 Solved
Assignment 2021-22 , BRL 13 Solved Assignment 2021-22, BRL 13
Assignment, IGNOU Assignment BRL 13 2021-22- Gandhi National
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BRL
13 Solved Assignment 2021-22 : All assignments are in PDF format which would be
send on email/WhatsApp (9958676204) just after payment.
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IGNOU Assignment Status 2021-22
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now check their Assignment Status. BRL 13 Solved Assignment 2021-22
Alongside assignment status, they will also checkout their assignment marks
& result. All this is often available in a web mode. BRL 13 Solved
Assignment 2021-22 after submitting the assignment, you'll check you
IGNOU Assignment Status only after 3-4 weeks. it'd take 40 days to
declare.
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BRL 13 Solved Assignment 2021-22 :- Those students
who had successfully submitted their Assignments to their allocated study
centers can now check their Assignment Status. Alongside --assignment status,
they will also checkout their assignment marks & result. All this is often
available in a web mode. After submitting the assignment, you'll check you BRL
13 Solved Assignment 2021-22 only after 3-4 weeks. BRL 13 Solved Assignment
2021-22 it'd take 40 days to declare BRL 13 Solved Assignment 2021-22
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